Oxford’s focus on healthcare and benefits support is dedicated to providing the Veterans Administration (VA) and our Service men, women, and families with timely, professional, and compassionate care. We pride ourselves on being a Veteran focused company, and we understand and recognize the unique problems facing Veterans today.
Oxford is ISO and CMMI Level 3 appraised, and we operate under the VA’s Lean-Agile-based Veteran-Focused Integration Process Guide 3.2 (VIP) Frameworks and Lifecycle that drive reliable, streamlined, and controlled healthcare delivery systems, focused on providing the highest-quality and safest outcomes for our VA clients and Veterans. We are focused on providing the most reliable transformational delivery systems of care, responsive to industry advances in medical, information, and communications technology.
Oxford employees support a culture of VHA, VBA, and NCA service. Operating under our Oxford VA centralized PMO, we are committed to VA mission outcomes, to include our support of: VHA VISN Operations, VBA Disability Claims Operations, NCA Burial Benefits Operations, and VA Veterans Files Records Management Center and Records Management Storage Operations. We utilize advanced processes and technologies in support of all VA program operations, bolstering the customer experience, increasing long-term satisfaction, and maximizing positive impacts on the Veterans we serve.
Mature and Reliable Performance
With our ISO 9001:2015 corporate quality discipline and CMMI SVC3 process discipline, Oxford has established mature, repeatable, and reliable performance, while providing agility and flexibility in the delivery of our healthcare support systems. Oxford PMO operations possess broad contracting presence in support of our awarded Federal vehicles: T4NG, VETS, VECTOR, CIO-SP3,and DOJ ITSS-5.
Critical and Complex Healthcare and Benefits Processing Expertise
The VA faces the need for comprehensive and transformational support of Military families through critical and complex medical and health benefits processing. Oxford meets these needs through controlled and proven:
- Claims Intake, Sorting, Preparation Activities
- Claims Processing and Management (Preparation, Indexing, Scanning, Quality Assurance (QA))
- Comprehensive Claims Process Training
- Benefits Management Automation and Optimization
- Performance Measurement
- Strict Site Security Procedures, including the Protection of Personally Identifiable Information (PII)
- Flexible and Adaptable Day, Mid, and Night Shift Operations
- Reliable Courier Services
- Required Surge Operations
- Exceptional Leadership and Strong Human Resources Management of a Large, Well-Qualified Claims Processing Staff
What We Do
Healthcare and Benefits Implementation and Support
Veteran Focused Benefits Management
Agile VIP-based Program and Project Management
Transition and Change Management
Data Governance, Data Quality, and Data Analytics
Business Requirements Development
Executive Support and Training
Strategic Communications and Implementation
Supply Chain Management