Current Opportunities - Oxford Government Consulting

Location: London, KY

Job Information:
Oxford Government Consulting (Oxford) is seeking qualified General Clerks to support a major Agency document conversion services project. Oxford is a privately held certified Service Disabled Veteran Owned Small Business (SDVOSB). Our consulting practice is centered on providing exceptional technology consultants to the Federal government.

Clearance:
Positions require a minimum of a NACI, including a fingerprint check. Security paperwork and fingerprinting will be required and coordinated as part of the hiring process as positions are available.

Job Description:
This project involves the scanning, indexing, data extraction, and transmission of images and data via secure web connection. General clerks are required to support the various document processing steps, including but not limited to preparing documents for scanning, scanning the documents, and reviewing the optical character recognition process for accuracy. General clerks operate scanning and data entry devices to support the indexing and electronic capture of paper-based claim documents into electronic format. General clerks perform a variety of document conversion tasks. Repetitive motion is required. General clerks work under general supervision and report to a supervisor.

Required Qualifications:

Requires a high school diploma
0-2 years of experience in the field or in a related area
Familiar with standard concepts, practices, and procedures within the document management field
High Key strokes per hour
Strong computer skills
Capability of lifting 35-pound boxes
Must work well with coworkers and managers
Must be able to monitor email account daily
Must be able to work at computers for long periods of time
Repetitive motion required
Must be able to stand, walk, complete simple hand grasps, reach with hands and arms, sit, talk, and hear

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Title: General Clerk I

Location: Mt. Vernon, KY

Required Qualifications:

Requires a high school diploma
0-2 years of experience in the field or in a related area
Familiar with standard concepts, practices, and procedures within the document management field
High Key strokes per hour
Strong computer skills
Capability of lifting 35-pound boxes
Must work well with coworkers and managers
Must be able to monitor email account daily
Must be able to work at computers for long periods of time
Repetitive motion required
Must be able to stand, walk, complete simple hand grasps, reach with hands and arms, sit, talk, and hear

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Title: General Clerk III

Location: Euclid, OH

Job Description:

The General Clerk III provides overall clerical support functions for the processing activities. These activities include:

Perform a variety of benefit administration and case processing tasks assigned to higher level staff.
Enter data into the client systems of record.
Perform tasks associated with the document management activities to include plan and participant file maintenance (scanning, indexing, and document preparation).
Develops and performs business processes.
Answers benefits questions.
May be required to travel for data collection trips.

Required Qualifications:

Authorized to work in the U.S.
High school diploma or GED.
Bachelor’s degree preferred.
Two years of related experience.
Strong knowledge of standard concepts, practices, and procedures within the document management field.
High key strokes per hour.
Strong computer skills.
Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.
Familiarity with Microsoft Office Suite, including Outlook, Word, and Excel.
Excellent judgment and use of discretion; trustworthiness with sensitive information is paramount.
Must be able to work all shift schedules.
Working overtime and on weekends may be required.
Repetitive motion may be required.
Capability of frequently lifting 35-pound boxes.
Must work well with coworkers and managers
Must be able to monitor email account daily.
Must be able to work at computers for long periods of time.
Must be able to stand, walk, complete simple hand grasps, reach with hands and arms, sit, talk, and hear.
Ability to adapt to change and varying work priorities upon short notice.
Outstanding customer service skill.
Strong oral and written communication skills.

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Title: Call Team Level I Agent/Customer Service Representative I

Location: Euclid, OH

Job Information:
Oxford is a privately-held, certified service-disabled veteran-owned small business. Oxford’s consulting practice is centered on providing exceptional technology consulting to the federal government.

Oxford was founded in 2009, focusing on the federal information technology marketplace, and is ideally suited for the current technology needs of the large and growing federal government market. Oxford understands the most complex challenges facing the federal government today and knows that those challenges demand complex solutions supported by high-caliber employees.

Clearance:
Position requires a minimum of a NACI, including a fingerprint check. Security paperwork and fingerprinting will be required and coordinated as part of the hiring process.

Job Description:
Full-time, Exempt

Receives inbound participant phone calls and provides appropriate customer service support in accordance with guidelines.
Utilize authorized computer systems to gather and confirm information prompted by incoming calls.
Provides rapid, efficient, and accurate customer service in a professional manner for extended periods of time.
Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.
Provides both inbound and outbound call center support for customer inquiries.
Researches and resolves complaints to ensure customer retention and satisfaction.
Tracks questions and answers in the call center system.
Updates or checks customer benefits statuses.
Answers benefits questions.
Provides information and solutions in response to inquiries pertaining to products, services, and customer complaints.
Accesses databases to retrieve and record information into the call center system.
Reports to a supervisor.

Experience/Qualifications:

High school diploma or equivalent.
Minimum of six months of experience working in an office setting answering telephones.
Demonstrated verbal and written proficiency in the English language.
Ability to speak Spanish preferred.
Ability to facilitate clear and accurate exchange of information with callers.
Outstanding customer service skills.
Authorized to work in the U.S.
High keystrokes per hour.
Strong computer skills.
Possess an understanding of general aspects of the job.
Excellent judgement and use of discretion; trustworthiness with sensitive information is paramount.
Must be able to work all shift schedules.
Working overtime and on weekends may be required.
Repetitive motion may be required.
Must work well with coworkers and managers.
Must be able to monitor email account daily.
Must be able to work at computers for long periods of time.
Ability to adapt to change and varying work priorities upon short notice.

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Title: Communications Specialist/Editor/Consultant

Location: Washington, DC and Arlington, VA

Clearance:
Position requires a Top Secret Clearance/SCI.

Job Description:
Full-time, Exempt

Documentation Specialist.
Support the development of written material in support of a variety of program and performance management initiatives.
Provide editorial and written support for the agency’s senior leadership.
Assist with the development of agency correspondence, to include issuances—directives, manuals, guides, memorandums, etc.—information memorandums, action memorandums, memorandums for the record, and executive correspondence.
Edit incoming and outgoing agency information to ensure strict conformance to agency formatting, grammatical construction, punctuation, capitalization, and spelling rules.
Analyze and evaluate the documents’ intended purposes, style, manner of presentation, organization, and proposed implementation and distribution.

Experience/Qualifications:

At least six years of experience providing communications/documentation support to sensitive and high-profile programs and topics.
Knowledge, skill, and ability to write, edit, and revise documents that are tailored for high levels of the U.S. Government.
Excellent command of spelling, grammar, and punctuation.
Strong attention to detail and an eye for consistency.
Extensive experience using a variety of software used to prepare correspondence, including Microsoft Office programs.
Demonstrated success working in fast-paced and challenging environments.
U.S. citizen.
Bachelor’s degree in English, communications, or a related field.
Active TSI/SCI clearance.
COVID-19 vaccination card.

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Title: Training Specialist

Location: Arlington, VA

Clearance:
Position requires a Top Secret Clearance

Job Description:
Full-time, Exempt

Lead instructional and training sessions and collaborative discussions that enable agency personnel to support the agency’s responsibilities by fostering an understanding of the agency decision-making process and preparation of executive-level correspondence, analysis, proposals.
Work closely with agency managers to understand the missions and responsibilities of directorates; develop mission-relevant training material; and deliver training in an effective and timely manner.
Identify gaps in learning needed; gather and share best practices with students, to include sample written products.
Identify or create tools, e.g., dashboards and surveys, that enable agency leaders to identify areas of development.
Develop and execute post-course training surveys; dutifully incorporate survey results and findings, to improve training courses.
Understand agency-wide training needs by partnering with agency directorates organizations to gather relevant information and data that enhance learning curricula.
Develop, partner, and nurture relationships throughout the agency to develop and implement learning strategies, programs, and processes.
Use in-depth training experience to identify improvements to existing trainings, new training techniques, approaches, or curriculum that enrich the learning experience for more than 600 personnel annually.
Support the development of the agency’s multi-year training plan.

Experience/Qualifications:

Top Secret Clearance required to successfully obtain position.
At least eight years of experience designing, developing, and implementing a variety of training programs, using instructor-led, web-based, or virtual training methods.
Possess extensive experience teaching, instructing, or lecturing on a variety of topics, to include on-the-job technical training for a minimum of 32 students. This experience shall include designing and implementing learning solutions using simulations, social media, mobile, video, and micro-learning tools.
Possess the knowledge and aptitude in using various types of technology in the training environment.
Certified Professional in Leaning and Performance (CPLP) and Instructional Design/Developer is preferred.
Experience using a variety of software programs, including Microsoft Office, to translate complex information, concepts, and how-to data into cogent, visually appealing, effective presentations.
Exceptional communication skills, including verbal, written, and stage presence.
Ability to operate independently and within the team.
Detail oriented.
Strong researching skills.
Ability to analyze and de-conflict highly sensitive and complex military, governmental, commercial information from a variety of sources, to include those of historical nature, to form instructionally sound course content.
Experience in following, consuming, and crafting plans of instruction that are derived from technical guides, organizational policies, directives, laws, senior leader preferences, rules, and regulations.
Ability to independently create or improve informational material—including handbooks, technical guides, how-to guides, pamphlets—which will be used to enrich students’ learning experience.
Experience identifying, gathering, and incorporating lessons learned from a variety of sources, which increase the personnel’s potential for success.
Demonstrated experience in developing and designing course surveys and analyzing and incorporating findings into curricula.
Demonstrated knowledge of adult learning theory, classroom- and web-based instruction.
Expert experience designing and developing a technical, on-the-job training program to foster students’ understanding of and use of an information technology-based tool or solution.
Demonstrated knowledge, skills, and ability to design, develop, and deliver training on written products, to include development of policies, regulations, correspondence, white papers, information papers, etc.
Ability to develop and launch training information in a fast-paced environment.
Demonstrated experience in curriculum design and development expertise.
Proficiency in eLearning.
In-depth knowledge of various learning management systems and training software.
U.S. citizen.
Bachelor’s degree.
COVID-19 vaccination card.

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