Healthcare & Benefits Support Services

Quality Services, Safe Outcomes

Deliver steady, compassionate support for people navigating critical benefits.

Service with Care & Responsibility

OxfordGC’s healthcare and benefits support services are grounded in our experience serving Veterans, Service members, and their families with timely, professional, and compassionate care. We understand the complex, high-stakes challenges faced by populations navigating health and benefits systems, and we apply that insight to deliver people-centered support across federal healthcare and benefits programs.

We are ISO-certified and CMMI Level 3 appraised, operating under the VA’s Lean-Agile-based Veteran-Focused Integration Process Guide 3.2 (VIP) Frameworks and Lifecycle to ensure the highest-quality and safes outcomes for our VA clients and Veterans. Our team is focused on providing transformational delivery systems of care while remaining responsive to industry advances in medical, information, and communications technology.

Our team approaches healthcare and benefits support with care, respect, and a deep understanding of the responsibility these services carry.

What We Deliver

  • Claims Intake, Sorting & Preparation Activities: Efficient intake, triage, and preparation of healthcare and benefits claims.
  • Claims Processing & Management: End-to-end claims processing support, including document preparation, scanning, indexing, and quality assurance.
  • Comprehensive Claims Process Training: Structured training programs to equip teams with the knowledge, procedural consistency, and quality standards required for high-volume operations.
  • Benefits Management Automation & Optimization: Implementation and optimization of automated workflows to reduce cycle times and enhance benefits administration performance.
  • Performance Management: Development and tracking of performance metrics to monitor productivity, accuracy, and quality outcomes.
  • Strict Security Procedures: Enforcement of rigorous site security and data protection protocols to safeguard PII and ensure regulatory compliance.
  • Flexible and Adaptable Day, Mid & Night Shift Operations: Scalable workforce and scheduling models designed to support continuous operations across multiple shifts.
  • Reliable Courier Services: Secure, dependable courier support for the transport of sensitive records and materials in accordance with chain-of-custody requirements.
  • Required Surge Operations: Rapid surge capacity in response to workload spikes, deadlines, and demand.
  • Leadership & Workforce Management: Experienced leadership and workforce management to recruit, retain, train, and oversee high-performing claims processing teams.
Our approach to healthcare and benefits support is founded on the principle of providing the highest-quality services that result in the safest outcomes possible.

OxfordGC delivers services with respect for the real people behind every call, claim, and request. Our work is guided by compassion, accountability, and a commitment to delivering consistent, high-quality support to ensure essential services meet the needs of those they serve.

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