Contact Center Support

Efficient. Scalable.Mission-Driven.Modernized. Consolidated.

We help federal agencies modernize call center operations by combining experienced teams with smart automation. The result? Better service, reduced wait times, and higher satisfaction for citizens, veterans, and federal program participants. 

A Modern Approach to Federal Call Centers

OxfordGC provides experienced contact center teams to help federal and state agencies deliver accurate, respectful, and efficient service. Whether helping citizens navigate new policies or managing inbound calls for high-volume programs, our teams handle sensitive communications with clarity and professionalism.

We bring together proven staffing models, AI-powered tools, and deep operational know-how to help agencies scale with confidence.

What We Deliver

  • Skilled Staffing: call agents, senior agents, supervisors, trainers, QA specialists, and call center program management teams.
  • End-to-end Setup: staffing, work force management, scripting, knowledge base development, service recovery, SLA management, dashboards and reporting..

  • Compliance & Security: Full compliance with FAR, NIST Special Publications, HIPAA, and ISO 27001:2022 standards.

  • Omnichannel Support: phone, email, webchat, and chatbot.

  • Nationwide Support Operations: Experience running large FTE contact centers serving veterans and federal beneficiaries.

  • Workforce Optimization: Performance-based incentive models that reduce attrition and increase efficiency.

  • Innovation & Automation: AI/ML-powered IVR, intelligent call routing, and self-service tools to reduce wait times.

  • Scalable Solutions: Flexible staffing and technology that scale with agency demand.

We design scalable teams that resolve public inquiries quickly, accurately, and with empathy—whether supporting benefit programs, intake services, or citizen and veteran engagement.

Our call center teams flex and surge with your specific client needs. We scale for seasonal surges, high-priority requirements, and are focused on providing dependable 24×7-365 days of the year dedicated long-term support.

At OxfordGC we know that every call is more than a transaction—it’s a connection, a solution to a problem. Whether serving veterans, retirees, or citizens, our mission is to provide federal agencies with efficient, secure, and compassionate call center teams and solutions.

Have Oxford Management Consultants help your CIO organization achieve new heights!