Digitization and Conversion Acceleration
A federal agency required a prime business partner that could provide digitalization and mission critical support for essential tax services functions. Oxford was selected to support the strategic initiative to achieve a fully paperless experience, including digitizing high volumes of tax materials to accomplish the programs objectives. Oxford provided four geographically dispersed, high-volume, FISMA/NIST Agency cleared conversion facilities that supported 350+ program staff. Our mission support provided advanced technology and workflow solutions to efficiently support the shipping logistics, intake, scanning, automation, and capture operations of all files. Oxford’s state-of-the-art solution handled the processing, automation, extraction, and technical upload of tax materials to the client’s data landscape for processing.
Debt Management and Loan Servicing
Strategic Support Services
Retirement Services Imaging Solution
Mailbox Zero
Pension Field Office Support Services (FOSS) Contact Center
A Federally chartered government corporation required a business partner with retirement plan benefits administration, document and records management, and contact center services expertise. The entity has the responsibility over the day-to-day benefits administration and supporting activities for pension customers and required Oxford expertise to handle the following key tasks: benefits administration, document management, records management, administrative support, data analytics, and customer contact center services. Oxford provides strategic pension support services while also meeting all customer service goals and objectives for the government corporation. Operations have included consolidating facilities and business operations.
OCIO IT Governance Support Services
Master Data Management and Data Governance Project
Intake, Conversion, and Mail Handling Services
Project Management Office Support
Records Management Services
- Storage services of previously converted, sorted, and stored source materials
- Receipt and storage services of source materials
- Sorting of previously converted and stored source materials
- Document retrieval services
- Disposition services of records as directed by the customer.
Source materials being managed include but are not limited to:
- Customer Claims Folders
- Military Treatment Records
- Loose materials received through the mail program
- Loose claims related source materials, and
- Alternate media, such as microfiche, microfilm, compact disks (CDs), 3½” Floppy Disks, DVDs, USB Drives, Hard Drives, and X-Rays.
Data Policy Services
A private non-profit organization required a business partner with specialized data policy and communication consulting capabilities to deliver key data policy services as part of the organizations data policy roadmap. Oxford provided the private non-profit with highly successful and comprehensive services to design, develop, review, and implement data policies in accordance with data governance office operations. On schedule and cost deliverables included:
- Development of a Data Access Management Policy
- Development of a Data Governance Policy
- Development of Data Access Process Guidelines
- Development of a Detailed Data Acquisition Process Document
- Review and feedback of a comprehensive Metadata Management Policy
- Review and feedback of the Single Data Request Framework Policy
- Review and feedback of the Data Usage for Campaign Data Policy
- Development of Data Stewardship Role Communications and Guidance
- Development of a completed Communication Plan for Rollout of Data Governance Office Processes
System Integrator PMO Services
SSN Feasibility Study
- Collection and creation of a technical and business SSN inventory.
- Analysis of the algorithms used to “match” incoming student data to existing records using SSN and demographic data. Assessment of the impact of SSN elimination.
- Analysis of SSN collection and use by partners and customers, assessing the effort those organizations will incur to align to a new elimination policy.
- Assessment and documentation of the risk of SSN elimination with associated mitigation strategies.
- Development of a final report outlining the recommendations on how the organization should address SSN removal with an associated roadmap for execution.
Document Conversion Services
A federal agency’s Claims Intake Program required a business partner to provide document conversion services to include document scanning and data capture support of paper based customer disability claim files, as well as the transformation of mailroom operations to a more efficient and centrally located electronic document driven process. The Oxford team was selected to provide document and quality management support and expertise that was critical to the success of the program. Oxford was and continues to be a primary conduit regarding the agency’s mailroom preparation, indexing, scanning, and quality assurance of disability claims as part of the paper to electronic conversion process. Key accomplishments included the execution of necessary process improvements to increase efficiency and reduce claim file digitization turn-around time from 13 to 5 days, supporting operations to increase the overall capacity of scanning operations from 2 million images per month to over 30M images per month, all while executing quality improvements to achieve service levels for image and index accuracy.
Chief Information Security Officer Support
A federally focused conservation agency required a business partner with specialized information security advisory services, to serve as the chief information security officer’s primary cyber program advisor. Leadership activities included providing analytical support for drafting IT security policies, standards, and IT security governance documents. Accomplishments included the development of a continuous monitoring strategy for the Agency, the development of a privacy training program for the Agency, and a strengthened Agency Plan of Action and Milestone (POA&M) closure process with a supporting metrics framework. In support of our work, we managed multiple security authorizations for core applications in compliance with NIST standards. Oxford developed numerous documents, including a Security Impact Analysis and POA&M Process Guide, while managing Agency security staff daily.
