Current Opportunities - Oxford Government Consulting

Location: London, KY

Job Information:
Oxford Government Consulting (Oxford) is seeking qualified General Clerks to support a major Agency document conversion services project. Oxford is a privately held certified Service Disabled Veteran Owned Small Business (SDVOSB). Our consulting practice is centered on providing exceptional technology consultants to the Federal government.

Clearance:
Positions require a minimum of a NACI, including a fingerprint check. Security paperwork and fingerprinting will be required and coordinated as part of the hiring process as positions are available.

Job Description:
This project involves the scanning, indexing, data extraction, and transmission of images and data via secure web connection. General clerks are required to support the various document processing steps, including but not limited to preparing documents for scanning, scanning the documents, and reviewing the optical character recognition process for accuracy. General clerks operate scanning and data entry devices to support the indexing and electronic capture of paper-based claim documents into electronic format. General clerks perform a variety of document conversion tasks. Repetitive motion is required. General clerks work under general supervision and report to a supervisor.

Required Qualifications:

Requires a high school diploma
0-2 years of experience in the field or in a related area
Familiar with standard concepts, practices, and procedures within the document management field
High Key strokes per hour
Strong computer skills
Capability of lifting 35-pound boxes
Must work well with coworkers and managers
Must be able to monitor email account daily
Must be able to work at computers for long periods of time
Repetitive motion required
Must be able to stand, walk, complete simple hand grasps, reach with hands and arms, sit, talk, and hear

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Title: General Clerk I

Location: Mt. Vernon, KY

Required Qualifications:

Requires a high school diploma
0-2 years of experience in the field or in a related area
Familiar with standard concepts, practices, and procedures within the document management field
High Key strokes per hour
Strong computer skills
Capability of lifting 35-pound boxes
Must work well with coworkers and managers
Must be able to monitor email account daily
Must be able to work at computers for long periods of time
Repetitive motion required
Must be able to stand, walk, complete simple hand grasps, reach with hands and arms, sit, talk, and hear

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Title: General Clerk III

Location: Euclid, OH

Job Description:

The General Clerk III provides overall clerical support functions for the processing activities. These activities include:

Perform a variety of benefit administration and case processing tasks assigned to higher level staff.
Enter data into the client systems of record.
Perform tasks associated with the document management activities to include plan and participant file maintenance (scanning, indexing, and document preparation).
Develops and performs business processes.
Answers benefits questions.
May be required to travel for data collection trips.

Required Qualifications:

Authorized to work in the U.S.
High school diploma or GED.
Bachelor’s degree preferred.
Two years of related experience.
Strong knowledge of standard concepts, practices, and procedures within the document management field.
High key strokes per hour.
Strong computer skills.
Must be able to exercise analysis and experience in selecting documented procedures to follow in searching for, interpreting, selecting, or coding items to be entered from a variety of source documents.
Familiarity with Microsoft Office Suite, including Outlook, Word, and Excel.
Excellent judgment and use of discretion; trustworthiness with sensitive information is paramount.
Must be able to work all shift schedules.
Working overtime and on weekends may be required.
Repetitive motion may be required.
Capability of frequently lifting 35-pound boxes.
Must work well with coworkers and managers
Must be able to monitor email account daily.
Must be able to work at computers for long periods of time.
Must be able to stand, walk, complete simple hand grasps, reach with hands and arms, sit, talk, and hear.
Ability to adapt to change and varying work priorities upon short notice.
Outstanding customer service skill.
Strong oral and written communication skills.

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Title: Call Team Level I Agent/Customer Service Representative I

Location: Euclid, OH

Job Information:
Oxford is a privately-held, certified service-disabled veteran-owned small business. Oxford’s consulting practice is centered on providing exceptional technology consulting to the federal government.

Oxford was founded in 2009, focusing on the federal information technology marketplace, and is ideally suited for the current technology needs of the large and growing federal government market. Oxford understands the most complex challenges facing the federal government today and knows that those challenges demand complex solutions supported by high-caliber employees.

Clearance:
Position requires a minimum of a NACI, including a fingerprint check. Security paperwork and fingerprinting will be required and coordinated as part of the hiring process.

Job Description:
Full-time, Exempt

Receives inbound participant phone calls and provides appropriate customer service support in accordance with guidelines.
Utilize authorized computer systems to gather and confirm information prompted by incoming calls.
Provides rapid, efficient, and accurate customer service in a professional manner for extended periods of time.
Receives, comprehends, provides, and responds to routine informational inquiries and service requests through the use of various communication technologies including but not limited to telephones, e-mail, facsimile, postal mail, and the Internet.
Provides both inbound and outbound call center support for customer inquiries.
Researches and resolves complaints to ensure customer retention and satisfaction.
Tracks questions and answers in the call center system.
Updates or checks customer benefits statuses.
Answers benefits questions.
Provides information and solutions in response to inquiries pertaining to products, services, and customer complaints.
Accesses databases to retrieve and record information into the call center system.
Reports to a supervisor.

Experience/Qualifications:

High school diploma or equivalent.
Minimum of six months of experience working in an office setting answering telephones.
Demonstrated verbal and written proficiency in the English language.
Ability to speak Spanish preferred.
Ability to facilitate clear and accurate exchange of information with callers.
Outstanding customer service skills.
Authorized to work in the U.S.
High keystrokes per hour.
Strong computer skills.
Possess an understanding of general aspects of the job.
Excellent judgement and use of discretion; trustworthiness with sensitive information is paramount.
Must be able to work all shift schedules.
Working overtime and on weekends may be required.
Repetitive motion may be required.
Must work well with coworkers and managers.
Must be able to monitor email account daily.
Must be able to work at computers for long periods of time.
Ability to adapt to change and varying work priorities upon short notice.

Apply Now