Description: A federal program required a business partner with exceptional loan servicing and financial management skills to provide IT systems and business processes support to service defaulted debt from loan programs. Oxford provided full-service technical and operational support functions, to include: exception payment processing; interface management; website management; contact center support; software development/maintenance for the tools required to support operations of the defaulted portfolio; and comprehensive administration execution of back-end business and financial operations. Oxford’s work ensured the efficient handling of defaulted debt, enabling compliance with regulatory requirements and improving financial recovery processes. Oxford’s work ensured the efficient handling of the portfolio, enabling compliance with regulatory requirements and improving the financial recovery processes.
Description: A national benefits administration agency sought to modernize and streamline the processing of inbound mail related to benefits claims. As part of an automation initiative, Oxford helped implement a system utilizing Robotic Process Automation (RPA) to process mail on the same day it was received. By applying Agile methodologies, Oxford delivered business process consulting and automation solutions that optimized intake operations, enhanced accuracy, and accelerated processing times. A key milestone included the successful deployment of BOT-1, automating the processing of specific benefit-related documents and improving service efficiency for beneficiaries.
Description: A federal agency responsible for pension benefits administration required expert support in managing benefits, document processing, and customer service operations. Oxford provided strategic expertise in benefits administration, records management, data analytics, and contact center services. By supporting the consolidation of various operational sites, the agency improved efficiency, enhanced outreach capabilities, and optimized customer service operations. Oxford played a key role in streamlining service delivery and ensuring compliance with administrative regulations.
Description: A major federal agency’s IT governance office required enterprise-level strategic support in IT capital planning, enterprise architecture, and information compliance management. Oxford delivered integrated IT governance services, overseeing a portfolio of more than 125 IT investments. Key responsibilities included portfolio selection and evaluation, IT strategic planning, regulatory compliance reporting, and data analytics strategy development. Oxford also facilitated the transition from legacy IT governance systems to modernized platforms, improving operational efficiency while ensuring compliance with federal IT policies. Oxford’s support strengthened the agency’s IT investment oversight, reducing inefficiencies and enhanced strategic decision-making. The modernization of IT governance systems resulted in improved compliance, better risk management, and optimized IT spending.
Description: A national education organization sought expertise in master data management (MDM) and data governance to enhance its enterprise information management capabilities. Oxford conducted a comprehensive assessment of current state data practices and developed a strategic roadmap for future data governance initiatives. Services included defining an MDM strategy, establishing a data governance operating model/framework, and implementing data quality best practices. By delivering more than 20 key project milestones, Oxford helped the organization establish a best-in-class enterprise data management system.
Description: A federal benefits administration agency required continued support for document scanning and data capture related to benefits claims processing. Oxford provided expertise in mailroom preparation, indexing, scanning, and quality assurance, ensuring seamless conversion from paper to digital records. Achievements included supporting the processing of billions of images over the life of the program, all while maintaining quality and accuracy rates with document turnaround times of under five days.
Description: A federal agency overseeing records services required expert support in post-conversion records management for claim-related documents. Oxford provided storage, retrieval, and disposition services for various record formats, including paper documents, digital media, and historical records. Services included sorting and indexing files, handling digital and physical media, and ensuring compliance with retention policies. Oxford’s expertise in secure document management ensured the integrity and accessibility of critical records.
Description: A national agency required specialized support for processing applications and benefit claims. Oxford provided comprehensive mail handling and electronic document conversion services to facilitate the timely issuance of the memorial product line, including processing hundreds of thousands of benefit claims annually and digitizing millions of pages. Oxford played a critical role in ensuring the timely and efficient issuance of benefit services, ensuring families received memorial products in a timely fashion.
Description: A large regional medical center required digitization and management services for patient medical records. Oxford provided full-service medical claims management, to include: document scanning, quality assurance, claims indexing, and ingestion into the center’s electronic health records system. Services included handling urgent requests, records retrieval, and ensuring compliance with privacy and security regulations. Oxford’s expertise enabled the medical center to enhance data accessibility, streamline medical records management, and meet critical service timelines.
